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About Us

This web site is owned and operated by British Community Professional Development Trust (BCPD Trust). The Trust is inspiring young people into Education, Careers, Business and Sports.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
BCPD Trust
Customer Support Centre
PO Box 2564
Luton
Beds
LU3 2AF
United Kingdom

Email: enquiry [at] bcpdt [dot] org [dot] uk

Charity Registration No. 1158134

Making A Purchase

Luton Tuition Class Booking
You can book online or via post. All booking willl be confirmed via email once full payment received. Single class bookings will be allocated for the next available weekly session unless advised otherwise. If your child fails to attend allocated session there will be no refund. Multiple class bookings will be allocated for the next available multiple weekly sessions unless advised otherwise. If your child fails to attend any allocated session there will be no refund.

Live Virtual Tuition Class Booking
You can book online only. All booking willl be confirmed via email once full payment received. Single class bookings will be allocated for the next available weekly session unless advised otherwise. If your child fails to attend allocated session there will be no refund. Multiple class bookings will be allocated for the next available multiple weekly sessions unless advised otherwise. If your child fails to attend any allocated session there will be no refund.

Making Donations
Making a donation could not be easier. Just browse our store, and add any service that you wish to support into the shopping cart. After you have finished your selection, click on 'Checkout Donation' and you will be asked for a few details that we need to be able to complete the transaction.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your booking or donation is received, this is to indicate that we have received your booking or donation. It does not indicate that a contract exists between us. We will indicate acceptance of your booking or donation, and hence a contract between us, when we send you an invoice.

Delivery Schedule

Tuition Class Delivery
Any tuition classes cancelled by us due to teacher unavailability or any other reason will be re-scheduled either on the same week or the following week. Parents can contact us before the class starts where we have cancelled and re-scheduled to notify of student unavailability for that class. We will make sure in those circumstances alternative arrangamenst are made or booking cost for that class is refunded.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us at enquiry [at] bcpdt [dot] org [dot] uk, alternatively, you can write to us at:
BCPD Trust
Customer Support Centre
PO Box 2564
Luton
Beds
LU3 2AF
United Kingdom

Privacy Policy

BCPD Trust do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to cancel donations are protected under EU Laws. You must notify us immediately if you change your mind. Unfortunately after 30 days we are unable to refund as the money may have already been committeed to good causes.

Tuition class booking cancellation
Bookings for tuition class cannot be cancelled once fully paid as we commit resources and book teachers to schedule classes. If any class has less than 5 students booked we reserve the right to cancel class and re-schedule for the following week or refund the money.